Call Us: 03 351 7700


An update from Bright Smiles Dental Care on Covid-19 [Sunday 29 March]

Kia ora,

Emergency dental care is considered an essential service and will continue to be provided while the country is in Alert Level 4. This means that Bright Smiles remains open Monday to Friday but only for urgent dental care and emergencies for children and teenagers. No charges will apply for these services.

Urgent dental care and emergencies include:

  • Dental trauma
  • Pain or swelling that is worsening and cannot be managed at home
  • Children with medical conditions, like diabetes, where dental problems can worsen a medical problem.

This means that we can't see our patients for normal check ups or treatment that is deferrable. Making sure that you and your family are brushing twice a day with fluoride toothpaste is especially important and can help limit issues over this time. 

Getting in touch with us

If your child might require urgent or emergency care, please get in touch with us by phone (03 351 7700), email ( or using our booking form on the website.

Let us know your child’s dental problem and send us a photo if there has been an accident or a swollen face. It’s really helpful to include any other information such as a referral from another dentist or therapist (even if it is a little old).

For afterhours advice, please phone or text Joanna Pedlow on 021 669 369.

Working out options for treatment

Once we have all your information either a dentist or a dental assistant will call you back to discuss options. There are a range of ways that we can help you with urgent issues and emergencies, and it won’t always mean we need to see your child or teenager in person. 

Options will include:

  • Advice on home management and ongoing contact with you to check everything is ok 
  • Prescriptions can be faxed to your local pharmacy to address pain management and infections 
  • A practice visit can be arranged and a limited range of treatment can be offered for pain relief/infection or trauma 
  • Referral to Hospital dental services as needed

The best options for your child or teenager will depend on the nature of the issue or emergency and your child/family’s risk status for COVID-19.

We will be asking COVID-19 screening questions to all visitors in person and on the phone when we are collecting information. This is for everyone’s safety and to get you to the right place for the best and safest care.

Visiting the practice

Visits to the practice will be a little different for a while - we're adhereing to guidelines issued by the Ministry of Health and the Dental Council of New Zealand and we've introduced new measures to keep you, your whānau and our team safe and healthy while addressing the challenges of COVID-19:

  • We will stagger visits so there is time for each family to arrive and leave with spending as little time as possible in the practice and not breaking other family bubbles. This also gives us time to carry out extra cleaning of the shared areas such as bathrooms, door handles, and chairs as well as our normal between patient cleaning.
  • We ask that you do your best to arrive on time to help with this and, if you are early, to wait in your car until we call you in.
  • We are only allowing one parent/carer with each child and no other children per visit. Please make sure to discuss this on the phone with us if it might be an issue.
  • We may look a little different as we are wearing extra PPE (aprons, face shields as well as our usual glasses and masks). Please explain to younger children we are being super safe.
  • We have a hands-free hand sanitizing station at reception for visitors to use for a 15 second-hand rub on arrival and we have several handwashing stations set up too around the practice. Hand hygiene is our best defence.
  • Unfortunately there won’t be any iPads or magazines in the waiting room at the moment, but the good news is there won’t be much waiting at all!

Please don’t hesitate to get in touch if you need help, even if it is just for advice.

Ngā mihi,

Joanna, Ellen, Helen and the Bright Smiles team

Phone: 03 351 770